Shipping & Handling

All Medusa shipping orders are processed through UPS or FedEx and tracking numbers will be provided to you. Most orders ship within two business days. Upon shipment, customers will receive an email with tracking information and an estimated delivery date. Please inspect your order upon arrival and store gels in proper temperatures, not in direct sunlight. Please see our FAQs or Returns for more information, or contact our customer care department with questions at

Medusa’s distribution center is located in the United States. International shipping rates apply and a shipping cost estimate will be provided while placing your order, prior to confirmation.

Purchases will appear on your bank or credit card statement as D’Evereux LLC., parent company of Medusa.

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