FAQ's

Where can I buy Larmes de Medusa products?

Larmes de Medusa products are sold exclusively to licensed nail professionals through our corporate website. If found elsewhere, please notify our corporate office accordingly and take caution to avoid purchasing counterfeit products.

How do I hear about promotions and new products?

  1. Sign up for our Nail Professionals email list here for promotions, seasonal colors, new product launches as well as our Pros in the Know tutorials.
  2. Follow us on Facebook, Instagram, Pinterest or Twitter @MedusaNailArtistry for whenever we hold social media exclusive promotions!
  3. Follow us on Facebook and YouTube for exciting celebrity interviews, trends & artistry features, seasonal look books, promotions as well as new product previews!

How can I adjust my online order?

Orders can be modified accordingly online within 2 hours of receiving your order confirmation email without disruption. After the 2-hour window, you must email or call our customer service department later with your order reference number at support@medusanails.com or 865-770-3700.

How will my purchases appear on my bank statements

Purchases will appear on your bank or credit card statement as D'Evereux LLC., parent company of Larmes de Medusa.

Where can I get in touch with other nail pros to share advice and tips?

Register soon to join Larmes de Medusa’s “Nail Pros in the Know” Facebook group. Be notified whenever we discuss the latest trends, new product highlights & recognize excellence, industry news, feature celebrity nail artists and publishers, share ideas as well as answer questions.

How do I join the Medusa pro team?

JOBS: Looking for a rewarding career within one the most innovative brands in the industry? Then contact us and submit your resume to info@medusanails.com.
ARTISTRY TEAM: We’re looking for talented nail professionals to join our artistic team and be the top examples of our brand. Receive free products, features, opportunities to win awards and prizes, as well as have a voice in new product development. Email us soon to learn more! info@medusanails.com

Do you test on animals?

NO! Medusa doesn’t believe that hurting animals has to happen in order to create amazing products. In addition to no animal testing, our gels are completely vegan.

Something was missing from my order/my order is incorrect.

We are specifically committed to your satisfaction. In the event that an order may be incorrect, please contact our customer service team at support@medusanails.com.

My order arrived damaged.

In the event your order arrives damaged, please photograph the damage and send to
our customer service team with a detailed explanation. In addition, we will make all reasonable
efforts to credit or replace damaged products, ensuring your complete satisfaction.
Following your purchase, please click to learn more about our returns policy and procedures.

If you have an additional question for our team, please submit your question to support@medusanail.com.

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