Orders can be modified accordingly online within two hours of receiving your order confirmation email without disruption. After the two-hour window, you must email or call our customer service department later with your order reference number at firstname.lastname@example.org or 865-770-3700.
How will my purchases appear on my bank statements?
Purchases will appear on your bank or credit card statement as D'Evereux LLC., parent company of Medusa.
Where can I get in touch with other nail pros to share advice and tips?
Register soon to join Medusa’s “Nail Pros in the Know” Facebook group. Be notified whenever we discuss the latest trends, new product highlights and recognize excellence, industry news, feature celebrity nail artists and publishers, share ideas as well as answer questions.
How do I join the Medusa pro team?
JOBS: Looking for a rewarding career within one the most innovative brands in the industry? Then contact us and submit your resume to email@example.com.
ARTISTRY TEAM: We’re looking for talented nail professionals to join our artistic team and be the top examples of our brand. Receive free products, features, opportunities to win awards and prizes, as well as have a voice in new product development. Email us soon to learn more! firstname.lastname@example.org
Do you test on animals?
No! Medusa doesn’t believe that hurting animals has to happen in order to create amazing products. In addition to no animal testing, our gels are completely vegan.
Something was missing from my order/my order is incorrect.
We are specifically committed to your satisfaction. In the event that an order may be incorrect, please contact our customer service team at email@example.com.
My order arrived damaged.
In the event your order arrives damaged, please photograph the damage and send to our customer service team with a detailed explanation. In addition, we will make all reasonable efforts to credit or replace damaged products, ensuring your complete satisfaction.